My Local B&M
howtobass
Posts: 589
Finally stopped by my local B&M. Smoked two, and for the first time I might have a third! They are great people, and this place is amazing. It has a sports room with flat screen, another room for just chatting, the bar area, and then where I am sitting in the "living room". Best part is you can smoke where ever you want. This is the life.... Oh! and they have an awesome selection of cigars! Bombing my fellow brothers is finally in sight!
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Rob
I almost invested with him, but I knew that changes were in the making....so many never believed the laws would pass and they lost a fortune on that gamble.
My old garage, with uneven cement floor and drafty doors is now my 'man cave', and it suits the purpose when the snow is too deep for a lawn chair.
There is NO reason at that point to be mad or get an attitude. Not only is he not someone who does not live in your area but he just spent his money in your store. Money that could of been spent online had he chose. Or at another B&M even.
A store owner needs to learn and adapt to their place in the marketplace. Since there are so many online retailers of all products you have to offer something else that draws customers to you and makes them not mind the price differences. Such as a nice lounge, drinks and just friendly people. The atmosphere is what draws people to most B&Ms (along with selection) So while no im not gonna go in and buy many boxes I will go in and buy a few single sticks I wanted to try.
Retail is all about customer experience having an attitude is never good you need more business and the main way is word of mouth, if that word is bad then that is not going to work in your favor.
That just MHO