buying online
SoddyDenizen
Posts: 19
Not sure how to ask this but here goes. While I have purchased a couple of samplers from c.com, most of my online buying has come from a popular auction site and a competitors site. The auction smokes have been great and I have been able to get a good variety at decent prices. Problems have arisen with the competitors site though. A large percentage of the sticks I have purchased from them seem very tight and hard to draw. I understand an occasional bad one but I am getting so many it almost seems consistent. A call to customer service yielded a sales pitch to buy a device that reams the cigar through the center to create a draw. All of my smokes are kept in the same humi and the auctions ones draw fine so I am pretty sure it is not a humidification issue. Also I get unsolicited calls pressuring me to join their frequent buyer club and other auto sending programs. I looked up some reviews and this company gets consistantly poor review from disgruntled customers. I have seen a few posts here suggesting you call c.com customer service to ask for specials and other items rather than just buying online. Will the sales staff guide me in choosing equivalents to what I have been buying from "the other guys"? My buying is not lavish but I would certainly like some guidance to assist in future purchases. Sorry if this post violates guidelines, but my frustration with this competitor has reached it's peak. Thanks all, and thanks for this great forum!
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Comments
Calling or e-mailing one of the reps here on c.com will be your best bet. I contact Andy D. for my purchases and he always does me a good deal. I believe I may know the name of the competitor you're talking about and I too made the mistake of ordering from them in the past. I bought some of their "House brnad" and had to throw out 95% of them. Tight, unsmokeable draw and they tasted like they had been rolled with leaves straight from the field.
Anywhoo, back to c.com! Yes, the reps will help guide you in your purchases. The staff are very knowledgeable about the various brands/strengths/vitolas you may be looking for. Once again, I hope I've been of some assistance.
As for "House" brands from any of the other large online houses? Forget it. They are all trash compared to the brands Cigar.com owns. In my opinion, this is largely because Alex is so involved in the blending of the products made for Cigar.com, plus they are made in conjunction with people like AJF, who is a direct disciple of Robaina...
Tim is the rep I use, and he is THE MAN, er... beard.
run as fast as you can from them.
They won't even deliver to Oregon, but even when they used to, I never had any success with them.
So many times getting trashed cigars from them. And when the box comes with no damage and the cigars are hammered, really?
I do a lot of looking around on prices and if you watch the daily deals, free fall and such, you can often come away with some pretty nice deals here. No question about it, there are some good deals out there at other places, but looking at the product I have received from c.com vs other places, so far it has been hands down way better.
Not to mention the free shipping on the daily deals. How does anyone compete with that?
Money can't buy happiness, but it can buy cigars and that's close enough.
Hellz no! The customer service at ccom as by far an away superior to any site out there. That's what keeps me coming back. That and the Beard....