Hotels - ya dig?
Hays
Posts: 2,337 ✭✭✭
So I know a lot of you guys (meaning those joined in the last year or so) don't know me, but some of you would probably remember that hotels are my gig. I love the hospitality industry, and I've found that several of my BOTL have a distinct interest in hotels as well. I came across this hotel last night, and I thought I would share it here. I know I'm posting this in Non-Cigar Related, but this property caught my specifically because it is positioning itself to be very cigar-centric (boasting the largest humidor in London), which is uncommon in the London market.
The Wellesley Hotel London
And aside from that, I thought I'd ask: what kind of experiences have you had in hotels/resorts, etc? Things you liked, didn't like, would like to see... (I promise, I'm not doing market research - this is just my industry and something I'm passionate about.)
The Wellesley Hotel London
And aside from that, I thought I'd ask: what kind of experiences have you had in hotels/resorts, etc? Things you liked, didn't like, would like to see... (I promise, I'm not doing market research - this is just my industry and something I'm passionate about.)
¨The cure for anything is salt water: sweat, tears, or the sea¨ - Isak Dinesen
¨Only two people walk around in this world beardless - boys and women - and I am neither one.¨
¨Only two people walk around in this world beardless - boys and women - and I am neither one.¨
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Looking at it, it is a fairly ordinary hotel, but it was the staff that made it stand out from any other hotel we've ever been in.
The Maitre'd checked on every guest in the dining area, bar area and pool area. He even brought me matches for my cigars. The dining staff saw some good tips. Clean rooms, clean grounds, well stocked towels at the pool and rarely did we every have to get up at the pool to get anything. We felt pampered. LOL! There were even small safes in the rooms.
On the flip side, we stayed at The Boardwalk in Las Vegas and the rooms were so bad. After the first night, we had them move us to another room, cause the first one was so bad. The second room wasn't much better. Gaps under the doors, flies in the room and generally filthy.
Because it was so bad we had driven by a hotel/casino on Lake Mead, The Hacienda and stopped in there.
The Suites were the same price we were paying for a room at the other hotel and huge, with a view of the lake. It was very quiet. You didn't hear people running up and down the hall ways. And the staff were great to deal with.
I think the biggest thing is customer service, cleanliness and being made to feel as though they appreciate you going to their hotel.
Money can't buy happiness, but it can buy cigars and that's close enough.
My personal opinion, is that the hotels that have instilled the attention to detail in their workforce supercede some of the bigger more extravagant hotels. I have stayed at 80/night rooms that were more welcoming and "homey" than a 400/night luxury suite. Attention to detail will take it very far in my book.