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Good day turned bad

ddubridgeddubridge Posts: 3,978 ✭✭✭
Received a coupe of boxes of Ave Maria in the mail the other day from another online retailer. Did not break the seal or open them, just set them in the cooler as soon as I got home. Today my buddy that split the deal came over so I broke the seal on both boxes and opened them. This what I found in the box of Holy Grail

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Looks like someone was using these for football practice! The shipping box and cigar box appear undamaged. Guess I should have asked if Tim would match the deal like I usually do. At least I know if I have an issue with ccom its going to get handled quickly and correctly. Bummer!


If you know which retailer this is, please do not post it in open forum. I would like to give them the chance to make it right.
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    twistedstemtwistedstem Posts: 3,912 ✭✭✭✭✭
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    no matter where you go, there you are.

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    ddubridgeddubridge Posts: 3,978 ✭✭✭
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
  • Options
    twistedstemtwistedstem Posts: 3,912 ✭✭✭✭✭
    ddubridge:
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
    Sorry brother trying make you laugh...not get you all worked up..
    no matter where you go, there you are.

  • Options
    ddubridgeddubridge Posts: 3,978 ✭✭✭
    twistedstem:
    ddubridge:
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
    Sorry brother trying make you laugh...not get you all worked up..
    Sorry. Had a little flash anger there. It just seems like I've been getting it from all sides.
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    smoke_em_if_you_got_emsmoke_em_if_you_got_em Posts: 4,992 ✭✭✭✭✭
    ddubridge:
    twistedstem:
    ddubridge:
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
    Sorry brother trying make you laugh...not get you all worked up..
    Sorry. Had a little flash anger there. It just seems like I've been getting it from all sides.
    So are you saying you need sticks.......??
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    Bobbo2009Bobbo2009 Posts: 915 ✭✭✭
    Damn, that sucks!! I believe I know who it was you got those from. I got the same email and was really tempted to jump on the deal, but for some reason I held off. Glad I did. I know this doesn't mean everything that comes from them is like this, but it has happened to me before from them. I hope they take care of you. Good luck!
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    twistedstemtwistedstem Posts: 3,912 ✭✭✭✭✭
    ddubridge:
    twistedstem:
    ddubridge:
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
    Sorry brother trying make you laugh...not get you all worked up..
    Sorry. Had a little flash anger there. It just seems like I've been getting it from all sides.
    Pm
    no matter where you go, there you are.

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    0patience0patience Posts: 10,665 ✭✭✭✭✭
    ddubridge:
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
    Sounds like a throwdown to me. LOL!
    Who ever you bought them from should make it right.
    In Fumo Pax
    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
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    jd50aejd50ae Posts: 7,900 ✭✭✭✭✭
    That had to hurt.
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    Chuck_NChuck_N Posts: 1,088 ✭✭✭
    Wow, that f**ing sucks. Id be making the phone call and be **** about that garbage.
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    ddubridgeddubridge Posts: 3,978 ✭✭✭
    All 8 grails have damage to the foot.
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    brianetz1brianetz1 Posts: 4,134 ✭✭✭
    ddubridge:
    All 8 grains have damage to the foot.
    i can hear it now......"its just the foot you can just light it, it will be fine.
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    0patience0patience Posts: 10,665 ✭✭✭✭✭
    brianetz1:
    ddubridge:
    All 8 grains have damage to the foot.
    i can hear it now......"its just the foot you can just light it, it will be fine.
    Mention "Implied warranty". LOL!
    In Fumo Pax
    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
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    kaspera79kaspera79 Posts: 7,257 ✭✭✭
    brianetz1:
    ddubridge:
    All 8 grains have damage to the foot.
    i can hear it now......"its just the foot you can just light it, it will be fine.
    Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.
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    brianetz1brianetz1 Posts: 4,134 ✭✭✭
    kaspera79:
    brianetz1:
    ddubridge:
    All 8 grains have damage to the foot.
    i can hear it now......"its just the foot you can just light it, it will be fine.
    Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.
    ....ummm.....drew didn't order it from here.
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    ddubridgeddubridge Posts: 3,978 ✭✭✭
    brianetz1:
    kaspera79:
    brianetz1:
    ddubridge:
    All 8 grails have damage to the foot.
    i can hear it now......"its just the foot you can just light it, it will be fine.
    Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.
    ....ummm.....drew didn't order it from here.
    I know, I know. Brian knows how much of a ccom hoe I always am on the vherf. I made a mistake.
  • Options
    twistedstemtwistedstem Posts: 3,912 ✭✭✭✭✭
    ddubridge:
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
    Showed this to the wife .she found it very funny
    no matter where you go, there you are.

  • Options
    brianetz1brianetz1 Posts: 4,134 ✭✭✭
    ddubridge:
    brianetz1:
    kaspera79:
    brianetz1:
    ddubridge:
    All 8 grails have damage to the foot.
    i can hear it now......"its just the foot you can just light it, it will be fine.
    Not when there are 100% unconditional guarantees.. I've read where people complained that the band tore the wrapper, and these were replaced here. Smoked cigars that tasted "bad" have been replaced here. Customer service goes a long way for me. I'm not the biggest customer here, but I will spend it here knowing should I ever have a problem, it's not a problem. Sorry that one didn't work out for you.
    ....ummm.....drew didn't order it from here.
    I know, I know. Brian knows how much of a ccom hoe I always am on the vherf. I made a mistake.
    it happens, and now you know: photo knowing-is-half-the-battle.jpg
  • Options
    ddubridgeddubridge Posts: 3,978 ✭✭✭
    twistedstem:
    ddubridge:
    twistedstem:
    Ouch,that is terrible brother.Who ever it is I hope they make this right!!but in the mean time does this mean you need some sticks??....
    If you hit me, I will smack you so fast and hard you're not going to be able to tell your ass from your face. You already have one coming. Don't make it worse.
    Showed this to the wife .she found it very funny
    She's into that kinky stuff?
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    Lee.mcglynnLee.mcglynn Posts: 5,960 ✭✭✭✭
    Ugh sorry too see this!!
    Money can't buy taste
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    BigshizzaBigshizza Posts: 15,648 ✭✭✭✭✭
    Good luck I'm sure you won't have a problem returning them. But, you might have a problem if you want the same item. I wonder how many went out like that! Bummer sorry buddy..,p.s. we love ya Vance!
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    twistedstemtwistedstem Posts: 3,912 ✭✭✭✭✭
    Bigshizza:
    Good luck I'm sure you won't have a problem returning them. But, you might have a problem if you want the same item. I wonder how many went out like that! Bummer sorry buddy..,p.s. we love ya Vance!
    Thanks Jim,love you guys too....
    no matter where you go, there you are.

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    curtpickcurtpick Posts: 2,757 ✭✭✭
    Saw this early this morning. Made me cry ! Im sure they will make it right drew.
    Family, Friends, Golf, Cigars, Fine Whiskey, Good beer.... is there anything else ?  Follow on instagram @crguy1961
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    SleevePlzSleevePlz Posts: 6,249 ✭✭✭✭
    I'm sure it will get handled appropriately. Just looks like the box got dropped on the side where the feet were. Any retailer worth a damn will immediately fix the problem. In the meantime, you can expect my gift box on Monday or Tuesday :)
    LLA - Lancero Lovers of America
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    thehilkthehilk Posts: 1,108 ✭✭✭
    Drew, let me know if they don't make it right replacements standing by!
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    ddubridgeddubridge Posts: 3,978 ✭✭✭
    Working through this POS customer service form. I email throught the form, they email back from a noreply with a link to the same stupid form. I write out the whole issue again and the f'n form doesnt work. Now all I typed is gone. You cant send pictures in a form people.

    Strike One!
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    ddubridgeddubridge Posts: 3,978 ✭✭✭
    ddubridge:
    Working through this POS customer service form. I email throught the form, they email back from a noreply with a link to the same stupid form. I write out the whole issue again and the f'n form doesnt work. Now all I typed is gone. You cant send pictures in a form people.

    Strike One!



    "There was an error submitting your service request. Please try again. If this issue persists, please call 1-888-***-****."


    ^^^^AWESOME!!
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    RainRain Posts: 8,958 ✭✭✭
    Send them a virus.
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    deejmemixxdeejmemixx Posts: 3,084 ✭✭
    ddubridge:
    ddubridge:
    Working through this POS customer service form. I email throught the form, they email back from a noreply with a link to the same stupid form. I write out the whole issue again and the f'n form doesnt work. Now all I typed is gone. You cant send pictures in a form people.

    Strike One!



    "There was an error submitting your service request. Please try again. If this issue persists, please call 1-888-***-****."


    ^^^^AWESOME!!
    hmmmm.....
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    BigshizzaBigshizza Posts: 15,648 ✭✭✭✭✭
    SleevePlz:
    I'm sure it will get handled appropriately. Just looks like the box got dropped on the side where the feet were. Any retailer worth a damn will immediately fix the problem. In the meantime, you can expect my gift box on Monday or Tuesday :)
    Ohhhh snap girlfriend.....
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