This discussion begs a question - and none of this is aimed at Mike whatsoever - as to what an online vendor is responsible for. To my way of thinking, there are too many variables in the cigar world that can affect the product even before it comes to them. I can see where Ccom could easily sell a million cigars in a year, and a percentage are surely going to be wonky. I hate paying for wonky sticks, and it may not be right that they can profit on a stick that isn't smoke-able, but are they still responsible for every cigar they sell? Or, if they hype up a cigar because a few of them loved it, and to my palate it's a ****, is that an issue that one should have recourse for? Who knows what might happen on it's way here, or whether or not a customer did their part in storing their sticks?
I'm happy that Ccom has been happy to replace lost/damaged cigars for me; I'm sure their philosophy is to simply keep me happy because in the long run it'll keep me coming back. But ultimately they don't really have to stand by something simply based on quality or flavor, do they? There's no way they can know which ones out of the millions will misbehave.
Sorry, if this opens a can of worms. And again, Mike, I don't know what went on with your order, so none of this is saying you did anything wrong.
Retail is retail... I would never return a cigar because I didn't like it.. but if it arrived damage I may. I received a 5 pack from cbid not to long ago and 4 of the 5 had the heads cracked and one was also cracked down the center. I tossed the one and kept the rest. I have smoked one of the cracked ones and didn't have much unraveling and got to finish it. If it was an every time thing I would get a replacement
"I drink a great deal. I sleep a little, and I smoke cigar after cigar. That is why I am in two-hundred-percent form." -- Winston Churchill "LET'S GO FRANCIS" Peter
I had a problem with some smokes i got in a Kelly deal. I let Kelly know va email. She promptly dealt with my issue professionally and with a good heart. C.Com rocks.
I only wish to point out the obvious....on the same day as the original issue being posted....both another amazing customer service rep, Sean, and Alex, the head honcho reply, attempting to resolve whatever the issue is, or was -not sure what other online retailer that ships 10,000+ orders a day would have the business model to personally reach out to rectify the situation personallly
-suffice it to say, if there is still an issue...not sure there is any way to resolve it....i expect this issue is fixed
MB, out of courtesy, since this went public, would you mind posting an update, without details, but just confirming this please?
I will just throw in my brief experience I had with customer service. long ago I received an order with severely damaged sticks.One phone call @3 minutes of my time and all was well. Never had any other issues with anything.
Well lets keep this simple...if anyone has issues with c.com customer service and their reaction to a situation that has been brought to their attention...then perhaps its not c.com.
There have been issues that i know that are so beyond reasonable, that have had solutions offered it is crazy...and still for some, its not enough. To them, we shall say...c ya!
Sorry, should have added this before.....but that was not aimed at Mike. As expected, Alex has resolved Mike's issue, and he will be sticking around the forums.
Comments
I'm happy that Ccom has been happy to replace lost/damaged cigars for me; I'm sure their philosophy is to simply keep me happy because in the long run it'll keep me coming back. But ultimately they don't really have to stand by something simply based on quality or flavor, do they? There's no way they can know which ones out of the millions will misbehave.
Sorry, if this opens a can of worms. And again, Mike, I don't know what went on with your order, so none of this is saying you did anything wrong.
-- Winston Churchill
"LET'S GO FRANCIS" Peter
N00b question, but how does one get on these 'Kelly Deals'?
Thanks,
Jay
-not sure what other online retailer that ships 10,000+ orders a day would have the business model to personally reach out to rectify the situation personallly
-suffice it to say, if there is still an issue...not sure there is any way to resolve it....i expect this issue is fixed
MB, out of courtesy, since this went public, would you mind posting an update, without details, but just confirming this please?
thanks
Sucks you had a bad experience with ccom. Better luck next time
There have been issues that i know that are so beyond reasonable, that have had solutions offered it is crazy...and still for some, its not enough. To them, we shall say...c ya!