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Why does Cigar.com not care about it's customers?

My daughter recently ordered some cigars from your site. She paid extra for three day shipping to ensure delivery in time for my birthday. The cigars have still not arrived now five days later. When my daughter called your customer service she was condescended to and told by your representative that they had "other calls in the queue to take". This is NOT acceptable!

Answers

  • YaksterYakster I'm on a Buying Freeze / I sent the Coffee Filters!Posts: 13,141 ✭✭✭✭✭
    Happy belated birthday from another forum member. 
    I'll gladly bomb you Tuesday for an Opus today.

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  • RhamlinRhamlin WVPosts: 7,671 ✭✭✭✭✭
    Hate to hear of your troubles with your first purchase. That is not the norm. Hope you get satisfaction. 
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