Cigar.com Customer service
jrsmoore
Posts: 1 ✭
After having double clicked on an order, and realized it was my fault. I was on hold for an hour listening to that message about how important I am as a customer. Something is wrong in their customer service area, when after an hour you can't speak with a customer service representitive.
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Comments
We are just a forum of smokers.
99.9% here do not work for cigar dot com.
@timb
@TheCigarChick
Every time I call they answer right away and take care of every problem.
That said, I never call them because I never had a problem.
They are working remote due to the current state of affairs. I had to call the other day and waiting about 5 minutes. But I called at 5:00am PST
If you want to bomb me send it to Tony @0patience
If you are a newbie I got Dem nachos....
Did you call the regular number or the special number just for us VIPs?
Trapped in the People's Communist Republic of Massachusetts.
Yeah, with everyone staying home and buying up all the cigars and pipe tobacco, it's put a real strain on companies.
I PMd @TheCigarChick, someone should be along to help you soon.
Get a rep and email them when you have problems.
Less hassle and a lot quicker.
Money can't buy happiness, but it can buy cigars and that's close enough.
COVID continues to put a strain on our systems -- as with all e-comm retailers -- since online purchasing activity has basically increased 10-fold regardless of what industry you're patronizing. All of our Corporate staff is WFH, and a number of our CSRs are working remotely as well, as in accordance with PA State Health Ordinances we cannot have too many people under one roof/in close proximity.
@jrsmoore - If you could send me your email and order number, should you still be in need of assistance, I can directly send it to a Supervisor via our internal communications tool.
Thank you.
@TheCigarChick Rocks 🤟
If you want to bomb me send it to Tony @0patience
If you are a newbie I got Dem nachos....
Looks like @jrsmoore logged in, vented, and never came back to check for results. What was the point, then?
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain
To vent.
Trapped in the People's Communist Republic of Massachusetts.
I've had good luck even after the virus.
I'll PM him and say "get back here, we're not done abusing you yet, buster."
@jrsmoore
Congrats on the double order. Tell your wife it was a mistake and enjoy the extra smokes.
Another satisfied customer...
Just for the record, I recently directed a friend to contact @TheCigarChick to resolve an issue with a CBid order, figuring she could help in some way. Turns out, he must have been helped along and didn't have to wait long as he received a replacement tin of pipe tobacco because the one they had originally sent was filled with cardboard toppers.
He ended up being very happy and we all got a good laugh out of the ordeal.