humidors and lighters
silvermouse
Posts: 20,863 ✭✭✭✭✭
Just ran across this review of the Tobacconist's Handbook and found this quote could solve a lot of newcomer's problems:
To an outsider, the concept of selling a cigar or pipe product to a customer may seem simple, but as Armenteros found out during his own time working as a tobacconist, in order to be successful it requires many skills as well as a level of customer service that many are unaware of.
“For example, as a retailer, I saw that 80 percent of the problems our customers had with butane lighters were easily fixed when the lighters were properly filled and maintained, and this is not something that new employees or customers would naturally be aware of,” Armenteros explains. “Another regular problem we had was customers adding more ‘special solution’ or propylene glycol to their humidifiers in an effort to increase humidity. Ironically, this had the opposite effect, and the internet and many retailers were contributing to the problem. The Tobacconist Handbook offered a physical reference that consumers and tobacconists could use to learn from and refresh their skills and knowledge.”