“Elite” Advantage Tier - Review
If anyone is curious if the “Elite” tier is worth it, here is my .02. I achieved “Elite” tier status back in Feb. So almost a year. So far this is what I have observed.
. The benefits should have included the following:
$50 Gift Card- this was nice
Special Birthday Offer- 20% off any order - very nice
Earn extra points on specific purchases. - Not sure which products were selected for extra points, seemed that everything i ordered was normal point rated.
Free 3-Day Shipping on all orders!- This used to be a standard practice via ccom, they also used to include water pillows with the order to keep them humidified during shipment. This is something I’d like to see brought back.
Secure new releases before anyone else- Not sure if I missed something here, but I was never contacted about any upcoming releases that were exclusive to Elite Adv. members only.
Personalized customer service to meet your cigar needs- Never heard from an acc mgr except with random marketing emails. When I finally emailed about an order, I found out he quit and I never got a replacement. Completely worthless imo. This is just another option that Ccom used to provide for free and was actually much better. Tbh, it was the reason I was loyal to Ccom for so many years. Having a true dedicated rep for myself would’ve made a **** ton of $$$ for Ccom. It’s very disappointing. I don’t like calling and I don’t like having to search the website (or any website really) I’d much rather shoot an email or txt to a rep and say I need a box of XYZ, and know I will have it in couple of days. My emails were never answered until couple months ago when I found out the dude quit…
In short, some of the options are nice, but def not worth spending $1000+ to achieve. There are much better reward based consumer programs out there with much better customer service. I know I will get bashed from the Ccom fan boys out there, but its my opinion and I stand by it.
"Long ashes my friends."