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Don't Update Moto G Pure phone November 2022
Yakster
Posts: 25,770 ✭✭✭✭✭
I updated my Moto G Pure phone yesterday and now the mobile network / SIM are not working. Talked to Metro PCS, they say it's a known issue with the Moto G Pure phone for all carriers.
Talked to Motorola and they say that they're working with Google on a resolution, stay tuned, they hope to resolve this in 24 - 48 hours.
As part of Metro by T-Mobile's mission to help you above and beyond, we managed to gather all phone numbers affected by the sudden error on phone's SIM lock status right after a software update that the manufacturer MOTOROLA did and with the Combined efforts of our Networking Experts and back end Engineers who tirelessly is working with Motorola tech folks as we speak.
Join us on Zoom vHerf (Meeting # 2619860114 Password vHerf2020 )
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Comments
It's a frickin' phone. How can you approve an upgrade that breaks the core functionality of the phone?
Hey, it is Thanksgiving day, be grateful it doesn't work, lol.
I was trying to call my Mom. Sheesh.
I have one of those, it's been trying to do an update. I'll put the kabosh on that.
My mobile network still doesn't work and Motorola level 2 support is less than useful. This is getting old fast.
"We do apologize for this inconveniences happened"
Lol, handy form letter, but they should at least correct the grammar.
Call us on our toll free number with your phone that doesn't work.
My phone upgraded over Wi-Fi overnight and now appears to be working normally. No update on my case from Motorola.