My last order with CigarBid.com

WaterNerd
WaterNerd Posts: 3,376 ✭✭✭✭✭
in General Discussion

Placed an order with Cigarbid.com last week and everything seemed fine then my order was cancelled with no explanation from Cigarbid.com and now they won’t refund my credit card. I called the 1-800 number and was on hold for 1 hr but no one answered. Sent several messages but never received a response. Are they still in business? Checked the BBB and they gave them a D- / F rating due to poor customer service and not fulfilling orders. Sad. Been buying from them for a long time. Looks like its time for me to find a new auction site. Any suggestions?

Better to remain silent and be thought a fool than to speak out and remove all doubt
— Abraham Lincoln


Comments

  • VegasFrank
    VegasFrank Posts: 20,400 ✭✭✭✭✭

    Cigar auctioneer

    @ScotchnSmoke sux lots of large wéiners. And tons of small ones. 
  • VegasFrank
    VegasFrank Posts: 20,400 ✭✭✭✭✭

    But I have no idea where I'm going to get my man o' wars and Ave Maria's now

    @ScotchnSmoke sux lots of large wéiners. And tons of small ones. 
  • Patrickbrick
    Patrickbrick Posts: 8,085 ✭✭✭✭✭

    Call your credit card company and put a stop payment, have them deal with it. You have plenty of information to provide the cc company, I would also have them cancel that card and issue a new one. My company provides this service at no cost, but for even if there is a cost it's worth it. No more headache and never buy from them again.

    "We make a living by what we get, but we make a life by what we give".  Winston Churchill.
    MOW badge received.
  • Vision
    Vision Posts: 9,978 ✭✭✭✭✭

    Same here man! Ordered 4 La Barber..... never shipped. Message after message with no response. CA here I come!

  • jlmarta
    jlmarta Posts: 7,880 ✭✭✭✭✭

    @WaterNerd

    Check your inbox... 👴🏻

  • WaterNerd
    WaterNerd Posts: 3,376 ✭✭✭✭✭

    @jlmarta Thank you!

    Better to remain silent and be thought a fool than to speak out and remove all doubt
    — Abraham Lincoln


  • deadman
    deadman Posts: 8,856 ✭✭✭✭✭

    Wow, I’ve been using them a lot lately. Isn’t this the one operated by CI

  • VegasFrank
    VegasFrank Posts: 20,400 ✭✭✭✭✭

    Yes it is

    @ScotchnSmoke sux lots of large wéiners. And tons of small ones. 
  • NorCalR1
    NorCalR1 Posts: 4,200 ✭✭✭✭✭

    I’ve ordered from them the last 5 weeks with no issues and multiple times over the last 3 years.

    If you want to bomb me send it to Tony @0patience :D
    If you are a newbie I got Dem nachos....

  • Yakster
    Yakster Posts: 31,366 ✭✭✭✭✭

    Lots of recent threads on the cbid forum about lack of customer service, cancelled orders, and unfounded charges.

    Join us on Zoom vHerf (Meeting # 2619860114 Password vHerf2020 )
  • Vision
    Vision Posts: 9,978 ✭✭✭✭✭

    @NorCalR1 said:
    I’ve ordered from them the last 5 weeks with no issues and multiple times over the last 3 years.

    Literally 7 straight weeks without issues. Then nothing

  • jlmarta
    jlmarta Posts: 7,880 ✭✭✭✭✭

    The Oldfart left them a couple months ago. ‘Nuff said... 👴🏻

  • CAcigarguy007
    CAcigarguy007 Posts: 2,182 ✭✭✭✭✭

    @VegasFrank said:
    Yes it is

    Didn't the mothership buy JR and Thompson too? Could it be acquisitions and consolidation to blame?

  • VegasFrank
    VegasFrank Posts: 20,400 ✭✭✭✭✭

    I think that altadis just sold Jr to a Chinese conglomerate, but yes they own Thompson

    @ScotchnSmoke sux lots of large wéiners. And tons of small ones. 
  • TheKraken
    TheKraken Posts: 2,259 ✭✭✭✭✭

    uh oh, I've got an order with them right now. Hope this doesn't bode poorly. Never had issues with them before.

  • ShawnOL
    ShawnOL Posts: 13,152 ✭✭✭✭✭

    My order shipped quickly. Can't say it'll be right, though. They're pretty hit or miss from the looks of it.

    Trapped in the People's Communist Republic of Massachusetts.

  • avengethis
    avengethis Posts: 5,697 ✭✭✭✭✭

    https://www.lehighvalleylive.com/news/2020/07/man-told-to-leave-store-for-not-wearing-a-mask-steals-cigars-and-moments-later-shoots-at-clerk-police-say.html

    Maybe they are having to shut things down a bit?

    Team O'Donnell FTW!

    "I've got a great cigar collection - it's actually not a collection, because that would imply I wasn't going to smoke ever last one of 'em." - Ron White
  • deadman
    deadman Posts: 8,856 ✭✭✭✭✭

    They probably operate out of the warehouse and not the store.
    Probably an understaffed Customer service department and the CSRs are probably working from home now.

  • BKDog
    BKDog Posts: 1,229 ✭✭✭✭✭

    More than likely due to the "crisis", that's gonna be the norm for a while.

    "Love is a dung heap, Betty and I am but a c.o.c.k. that climbs upon it to crow."
  • Vision
    Vision Posts: 9,978 ✭✭✭✭✭

    A little over two weeks since order and it’s now in “Processing“

  • NorCalR1
    NorCalR1 Posts: 4,200 ✭✭✭✭✭

    Last weeks CBid landed on Tuesday per usual with all items accounted for. Not sure why it seems to be so hit or miss other than staffing problems??

    If you want to bomb me send it to Tony @0patience :D
    If you are a newbie I got Dem nachos....

  • Rhamlin
    Rhamlin Posts: 9,137 ✭✭✭✭✭

    Yep. I’m done with them. They never answer you anymore.

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