COTM discount?
Amos_Umwhat
Posts: 9,805 ✭✭✭✭✭
Have we lost the 10% COTM discount? It's not showing up.
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain
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Hmmm, could be I'm the only one who buys from CCOM?
or the only one getting COTM?
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain1 -
I think the discount is already applied when looking at your cart. I stopped COTM about a year and a half ago.
Life is too short to smoke bad cigars!!!
Oh when the Blues, Oh when the Blues, Oh when the Blues go marching in!
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That's been so, until today. Thanks for the input, though.matkn293 said:I think the discount is already applied when looking at your cart. I stopped COTM about a year and a half ago.
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0 -
Tried to call today, couldn't wait long enough. Too much call volume, I think.
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0 -
today, the order finally reads as processed. It didn't this a.m. Now, the estimated delivery is..........Yesterday!
I still haven't been able to get through by phone, but have sent a customer service request. Although the order is "shipped", no discount for COTM was applied.
All in all, I'm sure it will get straightened out eventually, right? @Andrew_Dzikoski ?
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0 -
Hey guys! Sorry for the delay in responding.
Yes, we are aware the COMC discount is not applying with online orders. When our website was down for maintenance last week (Feb 11th), this discount stopped working correctly. We are definitely working on it and are hoping to have this resolved ASAP.
In the meantime, if you place an order and are missing the discount, shoot me an email with your order number. Let any of your buddies know they can do the same. I will reply to you with a coupon code to use on your next order, for the equivalent of 10% off (and I have been known to round up, to benefit the customer!).
We are currently experiencing higher than normal phone call and email volume, so give me a day or two to get back to you (it will likely be much quicker, but just in case!).
Sarah
sarahs@cigar.comSarah Stern | IT QA Manager | CIGAR.com
1911 Spillman Drive | Bethlehem, PA 18015
PH 800-357-9800 | FAX 877-464-2872
sstern@CIGAR.com7 -
thank you
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0 -
Received my order yesterday.
Got a reply from CCOM's Sarah Stern, e-mail, satisfactory answer.
No one told me "tough ****" , as has been claimed by some others. (see Cigar 101)
Nothing's perfect, all things change, life goes on.
I'm happy.
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain7 -
That's great customer service.bluesol93 said:Hey guys! Sorry for the delay in responding.
Yes, we are aware the COMC discount is not applying with online orders. When our website was down for maintenance last week (Feb 11th), this discount stopped working correctly. We are definitely working on it and are hoping to have this resolved ASAP.
In the meantime, if you place an order and are missing the discount, shoot me an email with your order number. Let any of your buddies know they can do the same. I will reply to you with a coupon code to use on your next order, for the equivalent of 10% off (and I have been known to round up, to benefit the customer!).
We are currently experiencing higher than normal phone call and email volume, so give me a day or two to get back to you (it will likely be much quicker, but just in case!).
Sarah
sarahs@cigar.com5 -
They have seemed awful busy up there in Bethlehem lately. I suppose that's a good thing for the cigar biz.0
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Great customer service as always. A lot of the calls flooding the phones have been problems with the ordering software. They have been very upfront about the problems and they are trying to fix it.
Computer glitches can be a royal pain. We have a new, handy dandy, slick student service program at the college and it does not do half of what the old system does and has several glitches that have yet to be worked out.
It will work out and in the meantime, they are doing everything to keep us happy.
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Omg we DO have a mod lolThe higher.......the fewer. ( Alexander Rozhenko)
What you can't forgive......you will become.2 -
Apparently there are still issues. My COMC order for March has yet to arrive, been "Processing" since 2/13.
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0 -
My order was allegedly "shipped" Feb 28, but it has yet to get to the Post Office. I'm done with ccom. Give a bunch of people clipboards and send out the orders, do the bookkeeping when things get straight, stop taking orders that aren't going to be fulfilled in the meantime.1
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well, I'm not "done" with ccom yet, but I'm not ordering anything until this gets straightened out.
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0 -
I put an order in on 2/28 and it has not shipped yet. They told me up front it would be a while until they got the computer stuff fixed. Being an analog guy in a digital world, I can understand their pain!
They have done a lot of good stuff in the past. Hopefully, these problems won't wipe that all out.
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I remember back when I was a little kid, my father for about a year managed a Wendy's burger joint. It was right across the street from Kings Dominion amusement park in Richmond, VA. One day there was a really big storm that knocked out power to the whole area. Every other restaurant on that street shut down, but not his. He kept the gas burners going, pulled out a receipt book, wrote down each person's order, calculated cost and tax and kept going. It was quite remarkable really and he earned a lot of customer loyalty that day as well as the respect of the people working under him.
I can understand how a software problem can suck. But it should never send your business to a grinding halt. Maybe unless you're a software designer, then I could definitely see that being a problem.
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I want to apologize on behalf of CIGAR.com for the delay you experienced. The tracking information indicates the parcel was delivered to your PO Box on Tuesday - I just want to confirm you received the package. If there were any issues, or you did not receive it, please email me directly: SarahS@cigar.com.silvermouse said:My order was allegedly "shipped" Feb 28, but it has yet to get to the Post Office. I'm done with ccom. Give a bunch of people clipboards and send out the orders, do the bookkeeping when things get straight, stop taking orders that aren't going to be fulfilled in the meantime.
Sarah Stern | IT QA Manager | CIGAR.com
1911 Spillman Drive | Bethlehem, PA 18015
PH 800-357-9800 | FAX 877-464-2872
sstern@CIGAR.com0 -
I wasn't able to find your order. Can you shoot me an email directly with your billing address and I will try to get you an update. My email is SarahS@cigar.com.YankeeMan said:I put an order in on 2/28 and it has not shipped yet. They told me up front it would be a while until they got the computer stuff fixed. Being an analog guy in a digital world, I can understand their pain!
They have done a lot of good stuff in the past. Hopefully, these problems won't wipe that all out.
Sarah Stern | IT QA Manager | CIGAR.com
1911 Spillman Drive | Bethlehem, PA 18015
PH 800-357-9800 | FAX 877-464-2872
sstern@CIGAR.com0 -
Just got a confirmation notice that my March COTMC has shipped. Maybe things are straightening out?
WARNING: The above post may contain thoughts or ideas known to the State of Caliphornia to cause seething rage, confusion, distemper, nausea, perspiration, sphincter release, or cranial implosion to persons who implicitly trust only one news source, or find themselves at either the left or right political extreme. Proceed at your own risk.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0
