Placing orders with C.Com
laker1963
Posts: 5,046
I just placed an order for a few of the samplers and a couple of other selected goodies. I just wanted to say how much I enjoy dealing with the folks at C.Com.
I mentioned that my wife likes to smoke a cigarillo type of cigar sometimes... well when I told Jeff jackson at C.Com what I was looking for he suggested I replace 2 of the 3 things I was going to try for her with something more suitable to her tastes. That was such a huge help because I know little if anything about these things.
That kind of service and helpful suggestions as far as orders go is what sets C.Com apart from the rest of the crowd. Thanks Jeff, much appreciated.
I mentioned that my wife likes to smoke a cigarillo type of cigar sometimes... well when I told Jeff jackson at C.Com what I was looking for he suggested I replace 2 of the 3 things I was going to try for her with something more suitable to her tastes. That was such a huge help because I know little if anything about these things.
That kind of service and helpful suggestions as far as orders go is what sets C.Com apart from the rest of the crowd. Thanks Jeff, much appreciated.
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Comments
I guess I am lucky, in that as a Canadian, Jeff acts as our Sales Rep. So I contact him directly whenever I place an order.
The online ordering IS the easiest way to order for sure, but I like the added personal attention I get when ordering on the phone.
I am so stoked that I found C.Com. Between the guys on this forum and C.Com my learning curve is going straight up right now.
laker1963,
Thank you for taking out the time and posting such a nice comment. As you have stated in your post that service separates us from the crowd, with that being true a few other things separate us as well. Our knowledge of the leaf and our love of it. We are not a bunch of reps. here that just take orders, anyone can offer that. Anyone can sell cigars, but when your wife smokes the cigars I suggested, tries and she likes them...then my job is successfully completed.
The ability for Tim, Alex, myself, etc. to offer our knowledge of cigars goes a lot longer way than ordering online with anyone. We extend our knowledge to assist our personal clients to try a cigar line they may have never thought they would like, but you put your trust in us and try them and do switch brands and save some money as a result sometimes As you know, my suggestions to you in the past have all been great suggestions and I say that because I know your smoking profile and palate.
Again thank you for finding the time to post such praise about me!
Smoke=fire,
Thank you very much and glad all finally worked out. Looking forward to our future dealings together.
I have been a customer for 4 or 5 years. I have delt with Donny most the time on the phone as I am in the UK. Just heard heard he has left. Shame as it was always a pleasure to chat to him as the service and advice was always excelllant. Good luck to Donny and his musical adventures.
My new guy recommended me a new cigar Maxx by Alec Bradley. The Curve (Torpedo)is a top cigar, big, great draw and flavours. Sits in the mouth really well. I really want a box now, after smoking one for about 90mins at the weekend whilst watching the NFL play-offs.
Funny you mention that Urbi - I was thinking the same thing, but Tim sent a flyer on something I wanted to try, so I sent him a couple of emails. One yesterday and one today - no word back yet...
I always send Tim an email when I want to place an order. I just send him what I want and he puts the order on my credit card. I don't have to re-enter the information or choose the shipping option, much easier for me. He always gets back to me on the same day. Didn't somebody on here say that they called in and that Tim was out of the country this week? (I think that I remember reading that) That may be the reason that he hasn't responded yet.