I have the Heartfelt Humidity beads for my 300 ct humidor. I bought the proper amount yet my Rh is not holding at 70 like it should, more like at 61. I have tried contacting Heartfelt many times but they never email me back and I can't find a phone number. I wanted to know if someone had a better suggestion in beads or if I should switch to gel? I also don't know if living in upper New York and the cold temperatures are affecting the Rh also. Thank you for your suggestions.