Customer Service
Cigar-704469
Posts: 1 ✭
The customer service via the toll free number is frankly a joke. I had one gentleman who was actually helpful in the situation, but 3 other employees who were very rude and just seemed mad to receive a call from a PAYING CUSTOMER. I guess id be mad to if i worked on a customer service hotline in my 30s and aspired for nothing else in life but to be an ****.
1
Comments
Hell my wife called into customer support to figure out what to get me for christmas and the rep asked her what she wanted to spend and put together a killer custom sampler for her based off of what i have bought in the past.
what happened?
Never had bad customer service.
The 1 time I didn't get resolution on the phone I got instant resolution through email and it was my fault.
These guys value their customers and take great care of us.
My 1 mishap was me inquiring about a brand not on the site. A rep putting together an order to show me prices and me getting scared a 500 buck order of samples was going on my credit card. I called they said it wasn't an order. The csr said there was no order. I emailed, my rep removed the order and informed me I would never be charged but it was the easiest way to get me prices. I was delighted that he could get me something not on the Web site. Cigars.com has had excellent customer service for my every need and if I come at them in the correct way they never disappoint me. Anything else is my own fault for being a jerk.
The first red flag is having to talk to 4 people; if you couldn't get your issue ironed out after 1 or 2, then you're either asking them to do what they can't do, or you're just an asshóle and like pissing people off. The second red flag that you might have an anger issue is you got so hot under the collar that you found their forum and your first post isn't "Hey, how you doin'?" but instead you rant to a group of people who have a great deal of loyalty to Ccom.
Time to grow up, and develop into a mature human being...
Bought a box of MOW Armada once and they came damaged.
Called c.com and then sent another box immediately. Nothing but but praises for c.com customer service.
Like everyone says...you just seem bitter becuase you were trying to pull the wool over their eyes, or you were trying to make them do the impossible.
MOW badge received.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain
On the other hand, ya' think Alex might trolling us? Knowing exactly how we'd react? Makes ya' wonder huh?
For instance:
My nephew was at a local sandwich shop recently, we know the owners, great place. A woman comes in, orders a sandwich, the boss himself makes the sandwich and he always takes pride in creating great food. The woman eats every last bit of the sandwich, licks her fingers clean, and then proceeds back up to the cashier to report that "this was the nastiest food I've ever had in my life! I want my money back"
My nephew says he was cracking up as the boss told her "I made the sandwich. I watched you eat the sandwich and you certainly didn't seem to have any problems with it then. If you don't like our food, you can help yourself to the door and please, please stay on the other side of it from now on."
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain