Horrible Customer Service

I placed three orders two days apart. One of my orders vanished.....I placed one order a day later and it shipped before my original order. When I asked customer service I never did receive a response. Going back to cigars, mikes or thompson......they treat customers with respect.

Comments

  • Cigar-20010783Cigar-20010783 Posts: 4
    I placed three orders two days apart. One of my orders vanished.....I placed one order a day later and it shipped before my original order. When I asked customer service I never did receive a response. Going back to cigars, mikes or thompson......they treat customers with respect.
  • WylaffWylaff Reno, NVPosts: 4,280 ✭✭✭✭✭
    Enjoy.
    "Cooking isn't about struggling; It's about pleasure. It's like sǝx, with a wider variety of sauces."

    I hate myself, and I don't regret any of it.

  • 0patience0patience Oregon CoastPosts: 7,555 ✭✭✭✭✭
    edited April 2017
    I thought there was a post somewhere about this already. 
    Didn't someone already post the emails of the reps and all to get ahold of someone already?

    Yep, I thought so.

    I'm curious though. If you place 3 orders in 2 days, maybe they combined them?
    And why 3 orders in 2 days?
    Doesn't make sense.
    Did you dial the right number?


    There is no crisis that a good cigar can't cure.

    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
  • Bob_LukenBob_Luken already sucked before joining forum,.....just sayin'.Posts: 6,326 ✭✭✭✭✭
    Hey new guy, that third "other" place that you mentioned,..... starts with a "T",.... good choice. 

  • YaksterYakster I forgot the coffee filtersPosts: 5,895 ✭✭✭✭✭
    It's like barging into someone's apartment above a restaurant to loudly complain about the horrible service they received while dining there.  It gets old after a while, and there's nothing we can do about the service, since we don't run the joint.
    I'll gladly bomb you Tuesday for an Opus today.

                 Join me on the vHerf (from link in Evernote on Android)

    -Chris
  • webmostwebmost Dull-AwarePosts: 4,943 ✭✭✭✭✭
    Put in an order late last Thursday 13th, cause a c.com spam told me to. Shipped Friday 14th. Arrived this Tuesday 18th. Put in another order Tuesday 18th, cause a c.com spam told me to. Shipped Yesterday. Waiting at the post office now. I'll pick it up tomorrow.

    Horrible spamming service. I'm leaving for good. 



    ==================================
    p.s. --- I bought those Nirvanas for give-aways. Then I burnt one. Now I don't want to part with them. Plus I love that trick box lid. Pretty neat, innit?

     
    “It has been a source of great pain to me to have met with so many among [my] opponents who had not the liberality to distinguish between political and social opposition; who transferred at once to the person, the hatred they bore to his political opinions.” —Thomas Jefferson (1808)



    Unmitigated risk aversion is the new Puritanism; complete with witch hunts funny outfits and humorless preachers thundering doom. The Deity is Safety; Satan is a Lawyer; but the object is the same: to suck the life out of life and tell you how to live it.
  • YaksterYakster I forgot the coffee filtersPosts: 5,895 ✭✭✭✭✭
    Wow, even more of a tricked out box lid than the Murcielagos.
    I'll gladly bomb you Tuesday for an Opus today.

                 Join me on the vHerf (from link in Evernote on Android)

    -Chris
  • Cigar-20010783Cigar-20010783 Posts: 4
    0patience said:
    I thought there was a post somewhere about this already. 
    Didn't someone already post the emails of the reps and all to get ahold of someone already?

    Yep, I thought so.

    I'm curious though. If you place 3 orders in 2 days, maybe they combined them?
    And why 3 orders in 2 days?
    Doesn't make sense.
    Did you dial the right number?


    Sent to 2 other people besides myself. No, they did not combine. 
  • Amos_UmwhatAmos_Umwhat West TNPosts: 4,111 ✭✭✭✭✭
    smells funny

    :s
    "The change in culture has a lot to do with the eclipse of integrity and honesty and decency, and the normalization of corruption, deceit, and mendacity.  It's all about manipulating your political opponents to diminish them and show that they have nothing to say or contribute.  People no longer have dialogue. It's all monologue."  - - Cornell West
  • Cigar-20010783Cigar-20010783 Posts: 4
    Doesn't smell funny, smells like a f'ed up place to order from and will not be fooled again.
  • peter4jcpeter4jc Milwaukee, WIPosts: 4,727 ✭✭✭✭✭
    Doesn't smell funny, smells like a f'ed up place to order from and will not be fooled again.
    But why spend the time to come and cry on our shoulder?  As @Yakster so aptly put it, we had nothing to with it, and can do nothing about it.
    "I could've had a Mi Querida!"   Nick Bardis
  • 0patience0patience Oregon CoastPosts: 7,555 ✭✭✭✭✭
    Doesn't smell funny, smells like a f'ed up place to order from and will not be fooled again.
    Sorry, but you have to see our side of it. 
    I ordered 2 orders last week and both arrived without incident and they showed on my account with in 2 days that they were shipping.
    Some of us have had problems at one time or another and cigar.com has made it right.

    If you have order problems, then search "timb" or "andy d" on the forum and you will find the cigar.com email addresses and email them. 
    I'm sure they can help you solve this.

    But you have to help us help you. 
    If you aren't willing to email timb or andy, then not much else we can say to help you.
    There is no crisis that a good cigar can't cure.

    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
  • jgibvjgibv John G.Posts: 9,178 ✭✭✭✭✭
    Doesn't smell funny, smells like a f'ed up place to order from and will not be fooled again.
    George?  Is that you?



    * I have a new address as of 3/24/18 *

  • 0patience0patience Oregon CoastPosts: 7,555 ✭✭✭✭✭
    There is no crisis that a good cigar can't cure.

    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
  • neverunderparneverunderpar Posts: 4
    i've contacted a gal in QA and also one of the admins about a problem with a recent order....still no response.


  • dirtdudedirtdude AZPosts: 4,277 ✭✭✭✭✭
    Bro, we just cigar lovin fools, search a thread for customer service and email the rep
    A little dirt never hurt
  • KidTexKidTex Paris, TexasPosts: 91 ✭✭✭
    Lol, I've got a problem with an order... let me complain to a group of people that have nothing to do with it... that'll fix the problem
  • jlmartajlmarta 50 miles from ParadisePosts: 6,474 ✭✭✭✭✭
    Where do these trolls come from?  I thought they all lived under bridges, somewhere.....  B)
  • YaksterYakster I forgot the coffee filtersPosts: 5,895 ✭✭✭✭✭
    edited May 2017
    Misery loves company... but we're here to smoke cigars so find another place to complain.
    I'll gladly bomb you Tuesday for an Opus today.

                 Join me on the vHerf (from link in Evernote on Android)

    -Chris
  • Usaf06Usaf06 FloridaPosts: 6,967 ✭✭✭✭✭
    Maybe would should have an official ccom sucks thread pinned so we don't have a new thread pop up every day. 
    "I drink a great deal. I sleep a little, and I smoke cigar after cigar. That is why I am in two-hundred-percent form."
    -- Winston Churchill
  • jd50aejd50ae Posts: 6,331 ✭✭✭✭✭
    jlmarta said:
    Where do these trolls come from?  I thought they all lived under bridges, somewhere.....  B)

    Yea, we got a couple that live under the pond deck. Not too much trouble, the dogs and chickens keep them busy and in check.
    Bill Whittle "Look It Up"
    "Always be the great person your dog thinks your are"

    "You don't know if you should condemn them for their stupidity, or simply marvel at their ability to form words."
Sign In or Register to comment.