Shipping

Why does it take a week to get your cigars when you pay for next day air?

Comments

  • IndustMechIndustMech ChicagolandPosts: 617 ✭✭✭✭
    edited April 5
    Because the world is an imperfect place.

    That being said, you should get at least a partial refund of your shipping fees
    Let's eat, GrandMa.
    Let's eat GrandMa.

    Punctuation saves lives
  • 0patience0patience Oregon CoastPosts: 7,450 ✭✭✭✭✭
    Why does it take a week to get your cigars when you pay for next day air?
    Well, if they shiiped out the next day, then your complaint is with the shippers.
    If the order didn't ship for a few days, then maybe you have a valid point, but did you CALL and ask them?

    I call or email my orders and never had any issues.

    Then again, I never put too much faith in "next day" shipping, as it rarely ever happens.
    There is no crisis that a good cigar can't cure.

    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
  • MarkwellMarkwell Central PAPosts: 1,277 ✭✭✭✭✭
    Depends on where they're coming from and where you live. Norfolk Southern Railroad (who handles a large majority of the east coast's mail) had a major derailment 2 days ago which backed up everything for a few days. Poop happens...just makes you enjoy those cigars even more once they get there. 
    “Happiness? A good cigar, a good meal, a good cigar and a good woman – or a bad woman; it depends on how much happiness you can handle.” – George Burns
  • Amos_UmwhatAmos_Umwhat West TNPosts: 4,024 ✭✭✭✭✭
    edited April 6
    Why does it take a week to get your cigars when you pay for next day air?

    Why would you post this under a column called "Ratings & Reviews"?  

    When I was a kid, Mesolithic era I think it was, we were told: 

    "When you're pointing your finger at someone else, notice that three of your fingers are pointing back at yourself."
    "Do not trust in your own righteousness, do not worry about the past, but control your tongue and your stomach...a time is coming when men will go mad, and when they see someone who is not mad, they will attack him saying, 'You are mad, you are not like us'." - St. Anthony from Sayings of the Desert Fathers.

    "It is a simple matter to determine when a true genius has arrived on earth, all the dunces will convene to form a coalition against him."  --  Jonathon Swift

    Simple reductive logic reveals every "Zero Tolerance" policy to be, in fact, a "Zero Intelligence" policy.--Me


  • Cigar-20085595Cigar-20085595 Posts: 2
    First off if you're NOT Cigar.Com CS then please DO NOT post a reply, I could care less what anyone has to say other than the Company that I do business with, nothing personal but I could care less about your opinion.

    That being said, it appears that I'm not the only person with this SAME ISSUE.

    Ordered a product, product is NOT shipped as ordered.

    I did call and spoke to customer service, the gentleman on the other end John was very polite, but in the end DID NOTHING that made any difference.

    I placed an order over $300 and needed the order ASAP, I made the selection for special shipping, and paid the total for (3 Day Shipping)

    A week later, and I'm without Cigars, and still waiting.

    CS ie "John" first told me that it was UPS fault as they didn't mark it as 3 day but as ground, then when I asked for a refund on shipping said, oh well it looks like we didn't charge you at all for the shipping...so clearly Cigar.Com is the one that didn't get something right.

    Personally I don't care whom made the mistake, it doesn't change the outcome, if I did pay shipping in my opinion simply refunding that is NOT ENOUGH!

    When a Company makes an error, not only should they correct it, they owe it to a customer to make it right, and there are many ways to do so such as offering a discount on the next purchase, offering free express shipping on the next order, but at least something, having a CS Agent say geee I'm sorry FALLS SHORT of TRUE CUSTOMER SERVICE!

    So this (Shipping Review) is a HEED to Customers, and Potential Customers, DON'T expect just because you order Express Shipping that you'll receive it, and also DON'T expect that you will get anything other than a LATER DELIVERY, and an "We're Sorry" if you call CS about the problem.

    Cigar.Com has GREAT PRICES, however this review is NOT about Prices, it's about Shipping & Customer Service, personally I rather pay a little more and get what I ordered ON TIME when I need it, and paying a little more to a Cigar Company that takes responsibility for " it's mistakes"!

    As I was taking time out of my busy day writing this review UPS drove up with my order, sure enough the Shipping Manifest says "GROUND" even though the CS Agent John confirmed that I ordered EXPRESS SHIPPING!

    Disappointed is being without a Cigar!

    The future of my business with Cigar.Com depends solely upon the response I receive from them on this review, as the call I made to Customer Service yielded nothing more than a complete WASTE OF MY TIME, as is the time it took to write this review!

    After all time is money, I own several companies, and personally take responsibility for ANY mistake no matter if it is an employee of mine, or a vendor.

    I hope that this review may assist other customers in making a decision on how to select their shipping method, and on how/when to order from Cigar.Com so that they don't RUN OUT of cigars like I did days ago.

    I also hope that this review doesn't end up like the shipping and somehow LOST, but since I wasted this much time, maybe a Copy/Paste to the entire Cigar World on the internet would be prudent......(?) we'll see........

    Smoke em IF you got em!
  • Cigar-20085595Cigar-20085595 Posts: 2
    STOP MAKING EXCUSES FOR VENDORS PEOPLE!
    IF "YOUR" VENDOR "CAN'T" FULFILL IT'S OBLIGATIONS THEN FIND ONE THAT (((((CAN)))))!

    IT'S ULTIMATELY THE COMPANY THAT NEEDS TO TAKE RESPONSIBILITY!
  • jd50aejd50ae Posts: 6,172 ✭✭✭✭✭
    Bob_Luken said:
    You're reviewing the company and it's service. Okeydokey. Despite  that you think you are posting directly to the company, you are not. You are in a public forum that is sponsored by said company. We don't care if you don't care what we have to say. You put it out here for all to see. Ya' get what ya' get as far as our opinions. We will have fun here at your expense. Take it personal if you want. That just makes it funner for us. :) 

    "FUNNER" ?
    Bill Whittle "Look It Up"
    "Always be the great person your dog thinks your are"
    "Never trust a politician who tells you how to pray"
  • 0patience0patience Oregon CoastPosts: 7,450 ✭✭✭✭✭
    STOP MAKING EXCUSES FOR VENDORS PEOPLE! I
    IF "YOUR" VENDOR "CAN'T" FULFILL IT'S OBLIGATIONS THEN FIND ONE THAT (((((CAN)))))!

    IT'S ULTIMATELY THE COMPANY THAT NEEDS TO TAKE RESPONSIBILITY!
    Do you keep so little stock of cigars that you are waiting for a shipment to smoke?
    You said you had to wait to have a cigar. I find that odd.
    I agree that if you paid for express, which you said they didn't charge you for shipping, then you definitely have a complaint. 
    There is no crisis that a good cigar can't cure.

    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
  • YaksterYakster I forgot the coffee filtersPosts: 5,296 ✭✭✭✭✭
    Calling or emailing one of the sales reps might get some action.  Posting on the public forum, not so much.
    I'll gladly bomb you Tuesday for an Opus today.

                 Join me on the vHerf (from link in Evernote on Android)

    -Chris
  • StubbleStubble T E X A SPosts: 2,864 ✭✭✭✭✭
    First off if you're NOT Cigar.Com CS then please DO NOT post a reply, I could care less what anyone has to say other than the Company that I do business with, nothing personal but I could care less about your opinion.
    GFY...Yawn.


  • jlmartajlmarta 50 miles from ParadisePosts: 6,396 ✭✭✭✭✭
    Stubble said:
    First off if you're NOT Cigar.Com CS then please DO NOT post a reply, I could care less what anyone has to say other than the Company that I do business with, nothing personal but I could care less about your opinion.
    GFY...Yawn.


    BTW, @cigar-20085595, the correct phrase goes “I COULDNT care less”. Obviously if you COULD care less you’d be doing it and not whining all over our forum. 

    So, take a hike and stop boring us.......
  • Bob_LukenBob_Luken already sucked before joining forum,.....just sayin'.Posts: 6,231 ✭✭✭✭✭
  • peter4jcpeter4jc Milwaukee, WIPosts: 4,394 ✭✭✭✭✭
    That's great.  I gotta save the link to that video, it'll definitely come in handy down the road.
    "I could've had a Mi Querida!"   Nick Bardis
  • Bob_LukenBob_Luken already sucked before joining forum,.....just sayin'.Posts: 6,231 ✭✭✭✭✭
    This thread is still getting funner though. Isn't it? When I fired off my reply I hadn't even read the whole six hundred word essay that the guy wrote. I was too quick with my smart azz reply to even read it but now that I have it's even better. Did ya notice his "Time is money" "I own four companies" claim? This new guy is fun. I hope he comes back. 
  • 0patience0patience Oregon CoastPosts: 7,450 ✭✭✭✭✭
    I'm still stuck on the fact that this dopey doesn't keep enough cigars that he runs out before an order shows up. 
    Owning several companies, he can evidently afford to keep some on hand. 
    There is no crisis that a good cigar can't cure.

    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
  • Bob_LukenBob_Luken already sucked before joining forum,.....just sayin'.Posts: 6,231 ✭✭✭✭✭
     
    0patience said:
    I'm still stuck on the fact that this dopey doesn't keep enough cigars that he runs out before an order shows up. 
    Owning several companies, he can evidently afford to keep some on hand. 

    Me too but,..... Hmm. Maybe he's a "just-in-time" inventory kind of guy with his four companies. You know,... the method of inventory where you put all the responsibility on the vendors and transporters to keep your product flowing. So,..maybe also the dude has that strategy with his personal stuff too. Never have to worry about your humidor's humidity if you're ALWAYS smoking ROTT. Souns like a genious move now huh?
  • dirtdudedirtdude AZPosts: 4,046 ✭✭✭✭✭
    Originally I thought this guy was just bit ching but this is actually a review that will reach a kazillion people, well played
  • 0patience0patience Oregon CoastPosts: 7,450 ✭✭✭✭✭
    Bob_Luken said:
     
    0patience said:
    I'm still stuck on the fact that this dopey doesn't keep enough cigars that he runs out before an order shows up. 
    Owning several companies, he can evidently afford to keep some on hand. 

    Me too but,..... Hmm. Maybe he's a "just-in-time" inventory kind of guy with his four companies. You know,... the method of inventory where you put all the responsibility on the vendors and transporters to keep your product flowing. So,..maybe also the dude has that strategy with his personal stuff too. Never have to worry about your humidor's humidity if you're ALWAYS smoking ROTT. Souns like a genious move now huh?
    Oh yeah, I know those types of companies.
    they never keep anything in their inventory and have to order everything in.

    I deal with those type of companies all the time.
    He seems to be one of those folks who is never at fault. It's always someone else's fault.

    "I got free shipping, but they screwed it up, cause I wanted express shipping."

    We're really sorry you ran out of your favored White Owls, but I'm sure the corner drug store has them.

    Besides, shipping is kind of one of those areas that even paying FedEx for overnight is a gamble. And honestly, since the guy didn't pay for shipping, then there is nothing to reimburse.

    And it's amazing how much more customer service will do for you when you aren't a total **** to them. I've had stuff I ordered from various places take a little longer and call up and ask them to check on it and had places next day replacements.
    If the person really runs businesses like they said, then they would know that going off on customer service really doesn't do you any good. At best, they will meet their obligation to you and nothing more. If you are nice and understanding, they might just go the extra mile.

    Sorry, no sympathy.
    There is no crisis that a good cigar can't cure.

    Money can't buy happiness, but it can buy cigars and that's close enough.

    Wylaff said:
    Atmospheric pressure and crap.
  • silvermousesilvermouse Cape CodPosts: 4,036 ✭✭✭✭✭
    I was sorely tempted by that ^, congrats, good blend.
  • cbuckcbuck Milford, CTPosts: 4,160 ✭✭✭✭✭
    I love them, as long as they haven’t changed the Blend. Had one Rott, and was good!
  • Amos_UmwhatAmos_Umwhat West TNPosts: 4,024 ✭✭✭✭✭
    First off if you're NOT Cigar.Com CS then please DO NOT post a reply, I could care less what anyone has to say other than the Company that I do business with, nothing personal but I could care less about your opinion.


    No, "first off" you were not addressing Cigar.Com CS, you were addressing the members of this forum, of which I am one.  

    If you don't want our opinions, don't ask for them, which is what you did.
    "Do not trust in your own righteousness, do not worry about the past, but control your tongue and your stomach...a time is coming when men will go mad, and when they see someone who is not mad, they will attack him saying, 'You are mad, you are not like us'." - St. Anthony from Sayings of the Desert Fathers.

    "It is a simple matter to determine when a true genius has arrived on earth, all the dunces will convene to form a coalition against him."  --  Jonathon Swift

    Simple reductive logic reveals every "Zero Tolerance" policy to be, in fact, a "Zero Intelligence" policy.--Me


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