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Anyone else getting no response from customer service?

blutattooblutattoo Posts: 1,306 ✭✭✭

What happened did this company go out of business? Tried email and phone, nothing. No response, but they did take money off my credit card. I have been on hold for hours already this morning. Seriously are they going bankrupt? What happens to the money they have already taken from me?

Comments

  • YaksterYakster I'm on a Buying Freeze / I sent the Coffee Filters!Posts: 12,087 ✭✭✭✭✭

    @TheCigarChick CS issue

    I'll gladly bomb you Tuesday for an Opus today.

                  Join us on the New Zoom vHerf (Meeting # 2619860114 Password vHerf2020 )
  • TheCigarChickTheCigarChick Bethlehem, PAModerator Posts: 169 mod

    @blutattoo We are continuing to experience unprecedented high call volumes, emails, online chat requests, and help sought via our Social Media channels. Since March when the world retreated home due to COVID concerns, our business exploded, as all those who used to buy their cigars locally in-person have thus been purchasing online in record amounts.

    Please send me an email at [email protected], and I can directly put your request in front of someone in Customer Service via internal channels. Provide your name, order number, order date, and any other information that would be pertinent to your concerns.

    For whatever it's worth, please accept my apologies for your troubles. Everyone at CIGAR.com has been working harder than ever due to the increased demands placed on ourselves, as well as our carriers who have been charged with delivering more packages on a daily basis than the Holiday Season. I'll make sure whatever has gone wrong will be made right.

    Sincerely,

    Lindsay Heller
    Chief Merchant.

  • rsherman24rsherman24 Scranton, PAPosts: 4,186 ✭✭✭✭✭

    Good to see you stop back in @blutattoo, and apparently you are still smoking cigars

  • blutattooblutattoo Posts: 1,306 ✭✭✭

    First time I have been on the forum in years. My work life balance is for **** so I don't get to check in very often. I feel terrible I had to turn to this to get a response from someone at the company. Sorry y'all.

  • peter4jcpeter4jc Milwaukee, WIPosts: 7,772 ✭✭✭✭✭

    Now that you're here, pull up a chair and sit a spell.

    "I could've had a Mi Querida!"   Nick Bardis
  • YaksterYakster I'm on a Buying Freeze / I sent the Coffee Filters!Posts: 12,087 ✭✭✭✭✭

    @blutattoo said:
    First time I have been on the forum in years. My work life balance is for **** so I don't get to check in very often. I feel terrible I had to turn to this to get a response from someone at the company. Sorry y'all.

    Lindsay will get your order sorted.

    I'll gladly bomb you Tuesday for an Opus today.

                  Join us on the New Zoom vHerf (Meeting # 2619860114 Password vHerf2020 )
  • jlmartajlmarta 50 miles from ParadisePosts: 7,430 ✭✭✭✭✭

    @peter4jc said:
    My world has just been turned upside down.

    I thought upside down was your normal state. Silly me.... 😜😜

  • StubbleStubble T E X A SPosts: 4,385 ✭✭✭✭✭

    @blutattoo Good to see ya!

    Hey, you gonna eat the rest of that corndog?
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