Thought I would share this final note from Black Label regarding NBKs not staying lit. I was offered a replacement box but didn't feel right saying yes since I've smoked most of the ones I bought. Going to dry box a couple and see if that makes a difference.
Really appreciate your feedback we pride ourselves on quality and have gone to extremes to get that. We live full time in Nicaragua to oversee our factory that began in 2015 so it really is our life and our passion to make a product we are proud of.
We age our cigars for a minimum of 90 days before we ship them to the US. This particular box of cigars was shipped from our factory in June 2018. Unfortunately they seem to be overhumidified somewhere along the way. With such a long period it's difficult to pinpoint where this happened. Regarding over-humidified issues James Brown mentioned this, “Normally burn issues like this are related to humidity. Either with storage or ambient humidity of the environment in which you’re smoking. 69-71% humidity is good for long term storage of cigars but not necessarily for smoking. Our cigars in particular use very heavy filler tobaccos and thicker Viso & Ligero cut wrappers. These type of components do much better at lower humidity levels. A cigar like the NBK is not the type of cigar that will sit and smolder for several minutes due to the tobaccos used. As you smoke a cigar you are bringing in hot humid air and re humidifying the filler and wrapper, so starting with a “dryer” cigar definitely makes a difference. Dry boxing cigars before smoking can help bring the humidity down.”
Hope that helps to explain, but I realize that doesn’t erase your frustration. I hope you will continue to support our brand and trust that we are doing everything possible to ensure you have a positive smoking experience."