Introducing the new CIGAR.com Elite Advantage Loyalty Program
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I have been a platinum member for the last year now and love it! i have picked up some great cigars and offers because of it. Thanks Cigar.com!
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Isn't it great that a Platinum membership is part of their employee package?
"I could've had a Mi Querida!" Nick Bardis11 -
I've been trying for over a month to get more information on how the Platinum membership works. Last month I had over 3000 points and was told that I needed to spend another $300 Just to keep my platinum status. Today, my points have dropped to about 2700 after I have made almost $300 in purchases since then and I am getting a message that I still need to spend $300 in the next 15 days! Something's not right.
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I call bullshìt. Why haven’t you called cigar.com about it?
If it don’t bother me, it don’t bother me. Just leave me alone.
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@MrTuvok said:
I've been trying for over a month to get more information on how the Platinum membership works. Last month I had over 3000 points and was told that I needed to spend another $300 Just to keep my platinum status. Today, my points have dropped to about 2700 after I have made almost $300 in purchases since then and I am getting a message that I still need to spend $300 in the next 15 days! Something's not right.It's number of points in a year time period bro.
I am the Troll Jesus. Follow me, my children, or clutch your pearls tightly.
@ScotchnSmoke still sux lots of large wéiners. And tons of small ones.0 -
Forget the hype, the loyalty programs are worthless. You don’t get dedicated 1-1 support, frankly you get no support. I’ve been a Platinum member for the past year and whenever I’ve had a problem all you hear are crickets. My orders never arrive in three days or less, and my most recent order hasn’t shipped in 5 days. Who knows when or if it will ever arrive. Frankly, the time has come to look for a new supplier, I suggest you do the same.
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I’m enjoying mine! Most orders are here in 1-2 days! And if I need anything, Lindsay has been great! I’ll continue with Ccom for sure! @TheCigarChick
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@TheFinanceBear said:
Forget the hype, the loyalty programs are worthless. You don’t get dedicated 1-1 support, frankly you get no support. I’ve been a Platinum member for the past year and whenever I’ve had a problem all you hear are crickets. My orders never arrive in three days or less, and my most recent order hasn’t shipped in 5 days. Who knows when or if it will ever arrive. Frankly, the time has come to look for a new supplier, I suggest you do the same.Hi,
If you can send your name and email as it appears on your account to me at lindsayh@cigar.com, I will have someone call you today. There are a few reasons why an order doesn't ship quickly, and I want to make sure a Supervisor addresses the issue in case there's an error on our side.
Also, please be aware that carriers are still experiencing a lot of delays due to continued staffing issues; while I certainly apologize for the inconvenience, once UPS or USPS has your parcel, there is nothing anyone can do about the speed in which it moves through their respective systems. If it makes you feel any better, I work for CIGAR.com, live 3.5mi from where all packages and print materials are mailed, and lately thanks to USPS I sometimes don't get things quickly either.
Once again, apologies that you've had a less than satisfactory experience, but I would like to help right the wrongs.
Sincerely,
Lindsay1 -
@cbuck said:
I’m enjoying mine! Most orders are here in 1-2 days! And if I need anything, Lindsay has been great! I’ll continue with Ccom for sure! @TheCigarChickThank you! Hope all is well with you. Next time I'm out your way headed to the tobacco fields, we should grab a smoke.
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Let me know when, I’ll try and work it out!
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Signed up. Let the rewards rain upon us all
When you’re finished changing, you’re finished. —Ben Franklin
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They dont ship to PR
@PuertoRicoShawn said:
Signed up. Let the rewards rain upon us allI am the Troll Jesus. Follow me, my children, or clutch your pearls tightly.
@ScotchnSmoke still sux lots of large wéiners. And tons of small ones.2 -
@VegasFrank said:
They dont ship to PR@PuertoRicoShawn said:
Signed up. Let the rewards rain upon us allSeriously? That's messed up.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain0 -
@Amos_Umwhat said:
@VegasFrank said:
They dont ship to PR@PuertoRicoShawn said:
Signed up. Let the rewards rain upon us allSeriously? That's messed up.
Nah, I'm just messing with him....but don't tell 🤫
I am the Troll Jesus. Follow me, my children, or clutch your pearls tightly.
@ScotchnSmoke still sux lots of large wéiners. And tons of small ones.3 -
Lol. Good one. Was half asleep when i read yours and was like like are you f'ing serious!
When you’re finished changing, you’re finished. —Ben Franklin
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Just hit Gold status after about 2 weeks, Platinum here I come! (as soon as I get extra humidors to store more cigars)
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Just remember the No.1 rule in life... you always know, until you don't.
"I could've had a Mi Querida!" Nick Bardis2 -
Don't buy boxes of cheap cigars. You'll have humidors full of **** you won't smoke.
Trapped in the People's Communist Republic of Massachusetts.
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But you can send them to Shawn.
I am the Troll Jesus. Follow me, my children, or clutch your pearls tightly.
@ScotchnSmoke still sux lots of large wéiners. And tons of small ones.3 -
I have plenty of **** cigars, thank you.
Trapped in the People's Communist Republic of Massachusetts.
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What about magazines? How are you fixed for them? Or Travel Brochures?
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain2 -
Well, my car's warranty is about to expire, so there's that.
Trapped in the People's Communist Republic of Massachusetts.
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I liked the $50 gift certificate at 1,000 points but now I believe I'm at 4,000+ points. When will another $50 offering be made available?
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@ArmyRanger375 said:
I liked the $50 gift certificate at 1,000 points but now I believe I'm at 4,000+ points. When will another $50 offering be made available?Join us on Zoom vHerf (Meeting # 2619860114 Password vHerf2020 )0 -
Since becoming a platinum member, years ago, my orders take longer to come in. The latest didn’t even ship until 3 days after the order. Now , four days after shipping, nothing. And the email hasn’t been updated. Looks like my Thanksgiving order will be filled locally. Darn it.
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Edit: decided I didn't need to be a smart aŝŝ. Atleast not this early maybe later3 -
@leftyjcw said:
Since becoming a platinum member, years ago, my orders take longer to come in. The latest didn’t even ship until 3 days after the order. Now , four days after shipping, nothing. And the email hasn’t been updated. Looks like my Thanksgiving order will be filled locally. Darn it.Hey there - Sorry you're having issues with your orders. To be clear, being a Platinum member doesn't mean your order gets filled faster by our warehouse - that only happens if you select an option like overnight shipping. If you've also placed an order on a Friday after 12pm EST or during a weekend, that would explain the delay in your order fulfillment, as we stopped shipping on weekends a year ago.
You said your most recent order shipped four days ago? If you send me your name and the email associated with your account to lindsayh@cigar.com, I can look into for you.
Thank you,
Lindsay5 -
I just ordered for the first time, but didn't register for Elite advantage until a few hours later. Any chance of getting my order added to my points?
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