Constant order issues

Kannich75

Is anyone else experiencing constant order fulfillment issues? 5 of my last 6 orders have arrived late with one taking an additional 13 days.

silvermouse

partly the postal system, partly the retailer's choice of shipping. I don't think this issue can be resolved without choosing a different retailer. Sad but true.

NorthsideSmoke

Some retailers only ship on certain days. If your timing is off it can take a bit before it ships out.

There are a couple retailers who have some pretty hard to get items that you just go into it knowing if you want those cigars, that’s just part of the deal.

I personally don’t sweat it. As long as they shipped reasonably well I don’t even think about it.

Seems I am always waiting on something.

peter4jc

It's so very bothersome to have orders delayed. Sometimes I'm down to only one or two cigars by the time they get delivered, and that's cutting it too close.

silvermouse

Peter sounds like he is on hard times, Iris boxes empty....

Yakster

@Kannich75 said:
Is anyone else experiencing constant order fulfillment issues? 5 of my last 6 orders have arrived late with one taking an additional 13 days.

Tagging @TheCigarChick on this.

Vision

@peter4jc said:
It's so very bothersome to have orders delayed. Sometimes I'm down to only one or two cigars by the time they get delivered, and that's cutting it too close.

That right there folks is what we call a pro level dry beg. Must be low on Hoofty and Florida Man.

Amos_Umwhat

@Vision said:

@peter4jc said:
It's so very bothersome to have orders delayed. Sometimes I'm down to only one or two cigars by the time they get delivered, and that's cutting it too close.

That right there folks is what we call a pro level dry beg. Must be low on Hoofty and Florida Man.

Let me know if you're putting together a care package, I've got some 20 year old Gurkha's I'll throw in the mix.

peter4jc

Don't start something you can't finish there, gramps.

dirtdude

Grandpa Wars...entertainment until the next election.

Amos_Umwhat

@peter4jc said:
Don't start something you can't finish there, gramps.

That's what she says.....

TheCigarChick

Thanks for tagging me in, @Yakster...

Hi @Kannich75, when you get a moment, can you DM me the email address associated with your CIGAR.com Account? I apologize for the fulfillment issues, but there could be a variety of reasons why orders arrive later than expected, such as day/time, short-term backorders, weather, destination, carrier, etc. Whatever it is, if I can't figure it out on my own, I can directly send it to a Customer Service Supervisor and their tools will see what may have been the culprit.

Amos_Umwhat

Hope @Kannich75 has had his order issues resolved. It bears comment that USPS and the recent storm damage to the Eastern Seaboard states may be a part of the problem?

eg, I ordered some brushes for my vacuum cleaner motor in hopes of getting it going again, sumbeach was only purchased in 1986 and it's already broken, sheesh! At any rate, the company I ordered from shipped it on October 29th, after wandering up and down the East Coast for awhile it made its way across the Mississippi River and back and this morning has arrived in Memphis TN, for the 4th time.

Sure hope it's the right part.

Point being, so often there's nothing the shipper can do but cast their product on the waves and hope.