Best Of
Re: “Elite” Advantage Tier - Review
@VegasFrank said:
@Krieg said:
@CigarSavor said:
Reviving this old thread. The OP's comments resonated with me as I feel I have had the same experience recently. So far, all I get is emails about special pricing. I didn't get anything for my birthday month. I got the coupon discounts that is offered as you reach each tier. My expectation for a "personal account manager" is to work with them so they understand my palate and can offer suggestions. Also, some of the cigars come as boxes only, no option to buy a single. I would like to sample a cigar before I commit to a box purchase. I received a nice email when my account manager first reached out to me. But the communication seems to be one way. When I asked about sampling some singles, a few days later, I got an answer that they don't offer free cigars. I replied that I wasn't asking for free cigars, I want to sample a single and I will pay for them. I didn't get a response after that.The offering of a personal account manager seems to have a different meaning to different people. The only thing that is happening are emails with discounts that seems to be about the same as waiting on the daily deals.
I have had one-on-one communications in the past that worked out great. They didn't call them account managers, but we did have a discussion that was more personable.
Some of the old timers here will remember how good the customer service was with having an account manager (and the discounts). Tim, Andy, Alex...were truly a great bunch of guys who cared about their customers. Their level of customer service was truly one of a kind and you didn't need to spend $1,000 to get it.
So where are you going now to get that personalized service with the discounts? What company runs profit margins big enough to treat everyone who types the addresss into chrome like a king?
Funny — I was just remembering when people could share an opinion without someone taking it personally. Those were good days too
Krieg
Re: What is in your pipe?
@OutdoorsSmoke_21191 said:
Just like in the past, I did that, still not working
I’m guessing they’re still working on things. They said 48-72 hours. Hopefully in a day or two all the bugs will be worked out.
Rdp77
Re: “Elite” Advantage Tier - Review
Reviving this old thread. The OP's comments resonated with me as I feel I have had the same experience recently. So far, all I get is emails about special pricing. I didn't get anything for my birthday month. I got the coupon discounts that is offered as you reach each tier. My expectation for a "personal account manager" is to work with them so they understand my palate and can offer suggestions. Also, some of the cigars come as boxes only, no option to buy a single. I would like to sample a cigar before I commit to a box purchase. I received a nice email when my account manager first reached out to me. But the communication seems to be one way. When I asked about sampling some singles, a few days later, I got an answer that they don't offer free cigars. I replied that I wasn't asking for free cigars, I want to sample a single and I will pay for them. I didn't get a response after that.
The offering of a personal account manager seems to have a different meaning to different people. The only thing that is happening are emails with discounts that seems to be about the same as waiting on the daily deals.
I have had one-on-one communications in the past that worked out great. They didn't call them account managers, but we did have a discussion that was more personable.
Mound or plume
So I apologize I am sure ya’ll have seen this question many times. I have the separate led from the beginning from my humidor. I have been searching for photos and that lead me to hear.







