cigar .com cigars
pegsat
Posts: 1
just a note about buying from an online store, when a problem arises, you cannot walk in and get it taken care of, because of this you all should have a 100 percent satisfaction or money back guarantee. you do not..
i have experienced my last no guarantee cigar from your company, i ordered 50 cameroon, and Cuban seed cigars form you this last time, and the wrappers are falling off, the construction stinks.
i know you cannot look at every cigar you ship, but you can warranty all of them.
you have lost my business , have a good life.
andrew by the way is a nice service person, you obviously don't give enough latitude to him to make things right.
i guess this is why there are stores...
i have experienced my last no guarantee cigar from your company, i ordered 50 cameroon, and Cuban seed cigars form you this last time, and the wrappers are falling off, the construction stinks.
i know you cannot look at every cigar you ship, but you can warranty all of them.
you have lost my business , have a good life.
andrew by the way is a nice service person, you obviously don't give enough latitude to him to make things right.
i guess this is why there are stores...
0
Comments
Steve - I am sorry to hear the cigars you ordered are not in good shape. As per your telephone conversation today with Andrew, his offer to mail you a return label in order to send those cigars back to us for a full refund still stands if you'd like to do so. The return label pays for shipping back to us, so it won't cost you any money to ship them back. I'll go ahead and send that label to you. Use it to send back the cigars and I'll make sure you get a full refund.
I hate to hear about problems with any cigars, especially our House Blends. I think you'll find this is the rare exception to the rule, as our House Blends have a high reorder percentage, which I find is a true reflection of a brands quality and consistency. These particular House Blends are made by AJ Fernandez, one of the world's renowed manufacturers and a living legend among us cigar geeks here at Cigar.com. He'll be the most upset to hear a cigar made at his factory was unsatisfactory. Alex is already notifying him about your experience.
Please let me know if there is anything I can do for you. I have the return label in the mail. Have a great day.
C.com yet again comes to the rescue.
I recommend the Red Label house blend by the way
Hehe. This gave me a good chuckle.
Troll harder.
For all you guys that get damaged packages from construction issues, damaged packages, acts of God, contact CCom and ask for a refund or replacement before trolling on the forums and condemning the sales reps. I guarantee they'll square you away.
"Long ashes my friends."
I mean it cracked from the foot all the way up to the head of the cigar.
I said eff it and smoked it anyway... somehow I nubed it LOL.
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain
Nice people does not = customer service.
Three orders without humidification; all were samplers of 20 sticks or more.
Granted I am only 3 days from order to delivery but would a humi-care pillow kill them?
My wife also ordered me 2 samplers that she didn't even open- just wrapped and put under the tree- both had zero humidification and were rubbish come Xmas morning.
if you are worried about this in the future, i would make sure to ask them to include humidification.
i once bought an ashtray here and cigars at the same time. i asked them to be shipped separately so the cigars didnt get ruined. they listened to my request and didnt even charge me extra for shipping two boxes. never hurts to ask.
frankly im not sure why you didnt ask considering you were shipping half way around the world to an arid location.