i have only had to contact them once about a problem ihad.but was settled quickly and efficiently by the customer service department.from what i see this is the rule not the exception....
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"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain
The Beard is the best in the business and Ccom will make you glad you had a problem when they are done with you. I have never had better service from any cigar retailer.
They sent me the wrong Stogie once. I called them. And it was kind of like an "oh well" we will make a note of it on your next order. Hullooooo... it's been 15 orders ago. Other than that absolutely top knotch. And it wasn't Tim, it was a gal. My fault I should have called back . Still gota love this place !
Family, Friends, Golf, Cigars, Fine Whiskey, Good beer.... is there anything else ? Follow on instagram @crguy1961
Yeah the beard is all powerful in the ways of helping us out. Though I haven't put an order in for some time, hopefully he hasn't black listed me yet ...
Dearest Forum Dudes (and ladies... ), I really appreciate the kind words. Sorry if I have been hard to get ahold of lately. We've seen an increase in traffic this past week and some staffing problems. Those two things combined = Beard not so quick to reply.
If anyone has any questions or any unresolved emails, feel free to contact me now and I'll get back to you ASAP!
Comments
"If you do not read the newspapers you're uninformed. If you do read the newspapers, you're misinformed." -- Mark Twain
Dearest Forum Dudes (and ladies... ), I really appreciate the kind words. Sorry if I have been hard to get ahold of lately. We've seen an increase in traffic this past week and some staffing problems. Those two things combined = Beard not so quick to reply.
If anyone has any questions or any unresolved emails, feel free to contact me now and I'll get back to you ASAP!
Thanks all! Have a smokey weekend!